Will 2015 Be Canada’s eCommerce Breakthrough Year? - Blog @fr – Frank Reactions
It is still a slower evolution than it should be, but gradually more and more Canadian retailers are taking e-commerce seriously. Find out more with this free download from eTail Canada. Over the next...
View ArticleHow To Deliver Great Customer Experiences, Every Time - Blog @fr – Frank...
This week we are launching the new Frank Reactions podcast. Our goal is to help YOU deliver consistently excellent (and often outstanding) customer service and customer experiences. We’ll be...
View ArticleGive The Gift of Caring To Your Staff … - Blog @fr – Frank Reactions
… And They’ll Give The Gift of Service To Your Customers “Nobody dreams of being a janitor,” says Mary Miller, the CEO of the highly successful janitoral services company, Jancoa. And yet, she says,...
View ArticleHate Your Bank? Find Out How One Big Bank Is Turning Around Customer...
Let’s face it: the phrases “big bank” and “great customer experience” rarely go together. I used to work in the banking industry, and one thing I learned was that big banks are big bureaucracies....
View ArticleHow To Do More Great Work in Your Company - Blog @fr – Frank Reactions
Ever Feel Like You Are Spinning Your Wheels? It’s a feeling I know all too well. I’m always struggling to get more done, and especially more of the important things that will move my business forward....
View ArticleBetter Ways To Help Your Customers on Twitter - Blog @fr – Frank Reactions
How 9 Brands Met The Twitter Customer Service Challenge We did a research study earlier this year about how companies are handling the challenge of customer service on Twitter. The answer is, for most,...
View ArticleCustomer Experience Learnings From the CXPA Insight Exchange - Blog @fr –...
Why I Go to the CXPA Insight Exchange Of all the customer experience conferences I go to the CXPA Insight Exchange is my favorite. CXPA, for those who aren’t familiar with it, is the Customer...
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